Advanced Analytics

Voice Intelligence
Analytics

Unlock deep insights into your voice agent performance with comprehensive analytics, real-time monitoring, and intelligent conversation analysis.

99.9%
Data Accuracy
<1s
Real-time Updates
50+
Analytics Metrics
24/7
Monitoring

Real-time Dashboards

Live performance monitoring with instant updates and interactive visualizations.

Conversation Intelligence

AI-powered analysis of conversations with sentiment detection and success patterns.

Performance Insights

Deep analytics on agent performance, call outcomes, and optimization opportunities.

Performance Metrics

Track every aspect of your voice agent performance with comprehensive metrics that matter for your business success.

Total Calls Tracked

1.2M+
+28% this month

Average Call Duration

3.7 min
+12% efficiency

Success Rate

94.2%
+5.8% improvement

Active Agents

247
+45 this week

Real-time Monitoring

99.9%
Uptime guarantee

Data Points/Day

5.8M
Across all metrics

Response Time

<100ms
Analytics latency

Growth Rate

185%
Year over year

Advanced Performance Insights

Deep analytics capabilities for enterprise-level monitoring

15+
Chart Types
Interactive visualizations for every metric
Custom
KPI Tracking
Define and monitor your specific business goals
AI
Predictions
Intelligent forecasting and trend analysis

Interactive Dashboards

Explore your data with powerful, interactive dashboards that provide real-time insights and comprehensive analytics across all your voice agents.

Voice Agent Analytics Dashboard

156
Total Calls
+28% vs last month
547
Total Minutes
+15% efficiency
87%
Success Rate
+5% improvement
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Daily Call Volume - This Week

Real-time Updates

Live data streaming with <1s latency

Custom Filters

Advanced filtering and search capabilities

Export Options

CSV, PDF, and API export functionality

Mobile Responsive

Full analytics access on any device

Conversation Intelligence

AI-powered analysis of every conversation with deep insights into sentiment, topics, intent, and outcome prediction in real-time.

Real-time Sentiment Tracking

72%
Positive Sentiment
21%
Neutral Sentiment
7%
Negative Sentiment

Live Conversation Example

U

"Hi, I'm having trouble with my account and I'm really frustrated."

Negative: 0.8
Frustrated
AI

"I understand your frustration, and I'm here to help you resolve this quickly. Let me look into your account right away."

Positive: 0.7
Empathetic

AI-Powered Capabilities

Natural Language Processing

Advanced NLP for deep conversation understanding

Emotion Detection

Real-time emotional state analysis and tracking

Quality Scoring

Automated conversation quality assessment

Pattern Recognition

Identify trends and patterns across conversations

Agent Performance Tracking

Detailed individual agent analytics with performance metrics, conversation history, and personalized insights for optimization.

156
+18 this week
Total Calls
94.2%
+2.3% improvement
Success Rate
4.8m
-0.4m efficiency
Avg Duration
4.9
+0.2 rating
Satisfaction
SA

Sarah AI

Sales Specialist

online
Performance Rank
#2
Top performer this month
Growth Trend
+12%
Improvement this month

Weekly Call Volume

Mon
24
Tue
28
Wed
22
Thu
31
Fri
26
Sat
15
Sun
10
Daily call distribution - This week

Success Rate Trend

Success rate progression - Last 7 days

Recent Interactions

2:34 PM
John Smith
Product Demo
4:23
Duration
Successful
2:15 PM
Emma Davis
Support Issue
3:45
Duration
Successful
1:58 PM
Michael Chen
Technical Question
6:12
Duration
Follow-up Required
1:42 PM
Lisa Wilson
Billing Inquiry
2:33
Duration
Successful

Performance Insights

Detailed Analytics

Deep dive into individual agent performance data

Goal Tracking

Set and monitor performance targets for each agent

Improvement Suggestions

AI-powered recommendations for performance optimization

Recognition System

Automated performance recognition and rewards

Real-time Monitoring

Monitor your voice agents and system performance in real-time with live dashboards, instant alerts, and comprehensive health metrics.

System Status

All Systems Operational8:46:48 AM
99.97%
Uptime
247
Active Connections
89ms
Avg Response
2.3TB
Data Processed
2
Active Alerts
96%
Health Score

Live Agent Activity

Sarah AI
Speaking with John Smith
2:34
active
Mike AI
Speaking with Emma Davis
1:45
active
Alex AI
Available
0:00
idle
Emma AI
Speaking with Michael Chen
4:12
active
3
Active Calls
1
Available
2:57
Avg Duration

Real-time Events

14:32:15
Call completed successfully - Sarah AI → John Smith
low priority
14:31:58
New conversation started - Mike AI → Emma Davis
low priority
14:31:42
High response time detected - Alex AI (245ms)
medium priority
14:30:33
Agent performance threshold exceeded - Emma AI (95%)
low priority
14:29:15
Connection timeout - Agent retry successful
high priority
14:28:47
System health check completed - All systems operational
low priority

Global Performance

US East
Active Calls142
Latency45ms
US West
Active Calls98
Latency52ms
Europe
Active Calls76
Latency38ms
Asia Pacific
Active Calls54
Latency67ms

Monitoring Capabilities

Real-time Updates

Live metrics with <1 second latency across all systems

Smart Alerts

Intelligent alerting with customizable thresholds and escalation

Performance Tracking

Comprehensive monitoring of all performance indicators

Global Visibility

Multi-region monitoring with centralized dashboards

Advanced Reporting

Generate comprehensive reports with powerful analytics, automated scheduling, and multiple export formats for stakeholders at every level.

Report Builder

Export Options

Report Preview

Performance Report

Comprehensive agent and system performance analysis

Date Range:Last 30 days
Data Points:45,678
Format:pdf
Est. Size:2.3 MB
Included Metrics:
Agent metrics
Call volume analysis
Success rate trends
Response time statistics

Scheduled Reports

Weekly Performance Summary

active
Frequency:
Every Monday
Recipients:
3 people
Last Sent:
2 hours ago

Monthly Business Review

active
Frequency:
1st of each month
Recipients:
8 people
Last Sent:
3 days ago

Daily Operations Report

active
Frequency:
Daily at 9 AM
Recipients:
12 people
Last Sent:
9 hours ago

Quarterly Executive Summary

pending
Frequency:
Quarterly
Recipients:
5 people
Last Sent:
2 weeks ago

Recent Reports

Q4 Performance Analysis

Type:
Performance Report
Size:
2.4 MB
Created:
2 hours ago
Downloads:
12

November Conversation Intelligence

Type:
Conversation Analytics
Size:
1.8 MB
Created:
1 day ago
Downloads:
8

Voice Agent ROI Analysis

Type:
Business Intelligence
Size:
3.1 MB
Created:
3 days ago
Downloads:
24

Weekly Operations Summary

Type:
Performance Report
Size:
1.2 MB
Created:
1 week ago
Downloads:
45

Reporting Capabilities

Custom Templates

Design branded report templates for consistent presentation

Automated Scheduling

Set up recurring reports with flexible timing options

Smart Distribution

Intelligent sharing with role-based access controls

Data Integration

Combine multiple data sources for comprehensive insights

Ready to Get Started?

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Personalized pricing proposal
Expert consultation included
24-hour response guarantee
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Response in 24 hours
Expert consultation
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