Transform every voice interaction into actionable business intelligence. Comprehensive call tracking, AI-powered conversation analysis, and real-time performance monitoring for your voice agents.
Everything you need to monitor, analyze, and optimize your voice agent conversations with enterprise-grade tracking capabilities.
Track all inbound and outbound calls with detailed metadata including duration, status, caller info, and geographic data.
Find specific calls instantly by phone number, agent, date range, call status, or any custom criteria.
Filter by agent, project, Twilio account, call direction, status, duration, and sentiment scores.
Analyze call patterns across custom date ranges with built-in presets for daily, weekly, monthly views.
Monitor individual agent performance with detailed metrics on call volume, success rates, and quality scores.
Live dashboard showing active calls, queue status, and real-time metrics as conversations happen.
Listen to full call recordings with audio controls, stored securely in Google Cloud Storage.
Full message-by-message conversation logs with timestamp accuracy and speaker identification.
Caller location data including city, state, country for geographic performance analysis.
Detailed statistics on call volume trends, peak hours, and capacity planning insights.
Export call logs, analytics reports, and transcripts in multiple formats for external analysis.
Handle massive call datasets efficiently with optimized pagination and instant loading.
Deep dive into every conversation with AI-powered analysis. Extract insights, measure sentiment, and identify opportunities automatically from every voice interaction.
AI-powered emotional intelligence
Automated call summaries & insights
Customer information mining
Performance evaluation & coaching
Real-time emotional intelligence for every conversation
Monitor your voice agent performance with live metrics, trend analysis, and actionable insights. Make data-driven decisions to optimize your operations.
Call distribution and success rates over the past week
Never miss a beat with comprehensive monitoring, intelligent alerts, and proactive performance optimization for your voice agent infrastructure.
Real-time metrics and system status
Live dashboard tracking active calls, agent status, and system performance with sub-second updates.
Automated alerts for performance issues, quality drops, or system anomalies with customizable thresholds.
Track service level agreements with automated reporting and breach notifications for enterprise compliance.
AI-powered recommendations for improving agent performance, system efficiency, and call outcomes.
Proactive monitoring with intelligent notifications
Incoming call volume is 40% above normal. Consider activating overflow agents.
2 minutes agoTeam average quality score reached 9.0 for the first time this month!
15 minutes agoAgent Delta's success rate dropped below 85% threshold (current: 82%).
1 hour agoCustomize monitoring thresholds and notifications
Service level commitments with monitoring and reporting
Turn your call analytics into a powerhouse of business intelligence. Seamlessly integrate with 50+ platforms, automate workflows, and sync data across your entire tech stack in real-time.
Enterprise CRM with call logging, lead scoring, and pipeline automation
Complete customer platform with marketing automation and analytics
Sales-focused CRM with visual pipeline and activity tracking
Enterprise business applications with deep analytics integration
Advanced capabilities for large-scale deployments and complex business requirements
Start integrating your call analytics with your existing tools in minutes. Our integration experts are here to help with custom setups and enterprise deployments.
Schedule a personalized demo and get a custom pricing proposal designed for your specific business needs.