Advanced Analytics Platform

Call Logs & AI Analytics

Transform every voice interaction into actionable business intelligence. Comprehensive call tracking, AI-powered conversation analysis, and real-time performance monitoring for your voice agents.

98%
AI Analysis Accuracy
< 5s
Real-time Processing
50+
Analytics Metrics
24/7
Monitoring

Comprehensive Call Tracking

Everything you need to monitor, analyze, and optimize your voice agent conversations with enterprise-grade tracking capabilities.

Core

Complete Call History

Track all inbound and outbound calls with detailed metadata including duration, status, caller info, and geographic data.

Essential

Advanced Search & Filtering

Find specific calls instantly by phone number, agent, date range, call status, or any custom criteria.

Power User

Multi-dimensional Filtering

Filter by agent, project, Twilio account, call direction, status, duration, and sentiment scores.

Analytics

Date Range Analysis

Analyze call patterns across custom date ranges with built-in presets for daily, weekly, monthly views.

Management

Agent Performance Tracking

Monitor individual agent performance with detailed metrics on call volume, success rates, and quality scores.

Live

Real-time Call Monitoring

Live dashboard showing active calls, queue status, and real-time metrics as conversations happen.

Quality

Call Recording Playback

Listen to full call recordings with audio controls, stored securely in Google Cloud Storage.

Documentation

Conversation Transcripts

Full message-by-message conversation logs with timestamp accuracy and speaker identification.

Insights

Geographic Intelligence

Caller location data including city, state, country for geographic performance analysis.

Analytics

Call Volume Analytics

Detailed statistics on call volume trends, peak hours, and capacity planning insights.

Integration

Data Export Capabilities

Export call logs, analytics reports, and transcripts in multiple formats for external analysis.

Performance

High-Performance Pagination

Handle massive call datasets efficiently with optimized pagination and instant loading.

AI-Powered Analytics

Intelligent Call Analysis

Deep dive into every conversation with AI-powered analysis. Extract insights, measure sentiment, and identify opportunities automatically from every voice interaction.

Sentiment Analysis

AI-powered emotional intelligence

Conversation Summary

Automated call summaries & insights

Data Extraction

Customer information mining

Quality Scoring

Performance evaluation & coaching

Sentiment Analysis Dashboard

Real-time emotional intelligence for every conversation

Positive Sentiment
73%
Customer showed interest and engagement
Neutral Sentiment
19%
Factual questions and information seeking
Negative Sentiment
8%
Brief concern about pricing, quickly resolved

Key Insights Detected

Customer Intent: High
Actively seeking solution for Q1 implementation
Pain Point Identified
Current manual process causing 40% efficiency loss
Budget Indicator: Positive
Mentioned $50K+ budget for automation tools
Live Analytics Dashboard

Real-Time Call Analytics

Monitor your voice agent performance with live metrics, trend analysis, and actionable insights. Make data-driven decisions to optimize your operations.

Total Calls Today

1,247
+12.3%vs yesterday

Success Rate

92.8%
+2.1%vs last week

Avg Duration

4:23
-8smore efficient

Weekly Call Volume

Call distribution and success rates over the past week

Mon145 calls
128 ✓
17
Success: 88%Failed: 17
Tue167 calls
151 ✓
16
Success: 90%Failed: 16
Wed189 calls
176 ✓
13
Success: 93%Failed: 13
Thu201 calls
188 ✓
13
Success: 94%Failed: 13
Fri178 calls
165 ✓
13
Success: 93%Failed: 13
Sat89 calls
82 ✓
7
Success: 92%Failed: 7
Sun76 calls
71 ✓
Success: 93%Failed: 5
Enterprise Monitoring

24/7 Performance Monitoring

Never miss a beat with comprehensive monitoring, intelligent alerts, and proactive performance optimization for your voice agent infrastructure.

Live Performance Dashboard

Real-time metrics and system status

System Uptime
99.97%
+0.02%
Avg Response Time
1.2s
-0.3s
Call Success Rate
94.2%
+2.1%
Agent Utilization
87%
+5%
Customer Satisfaction
4.7/5
+0.2
Cost per Call
$0.23
-$0.05
System Status: Operational
All systems running normally
Active Calls: 47
12 agents available
Queue: 3 waiting
Avg wait: 18s

Real-Time Monitoring

Live dashboard tracking active calls, agent status, and system performance with sub-second updates.

Live call status
Agent availability
System health
Performance metrics

Smart Alerts & Notifications

Automated alerts for performance issues, quality drops, or system anomalies with customizable thresholds.

Performance alerts
Quality warnings
System notifications
Custom thresholds

SLA Monitoring

Track service level agreements with automated reporting and breach notifications for enterprise compliance.

Uptime tracking
Response time SLAs
Availability monitoring
Compliance reporting

Performance Optimization

AI-powered recommendations for improving agent performance, system efficiency, and call outcomes.

Performance insights
Optimization suggestions
Efficiency metrics
Cost analysis

Smart Alert System

Proactive monitoring with intelligent notifications

High Call Volume Detected
Medium

Incoming call volume is 40% above normal. Consider activating overflow agents.

2 minutes ago
Quality Score Milestone
Info

Team average quality score reached 9.0 for the first time this month!

15 minutes ago
Agent Performance Alert
High

Agent Delta's success rate dropped below 85% threshold (current: 82%).

1 hour ago

Alert Configuration

Customize monitoring thresholds and notifications

Performance Thresholds

Success Rate Alert
< 85%
Response Time Alert
> 2s
Quality Score Alert
< 7.0

Notification Channels

Email notifications
Slack integration
SMS alerts (critical)
Webhook endpoints

Enterprise SLA Guarantees

Service level commitments with monitoring and reporting

99.9%
Uptime SLA
Guaranteed availability
< 2s
Response Time
API response guarantee
24/7
Support
Enterprise support level
< 1h
Issue Resolution
Critical issue response
Enterprise Integration Platform

Connect Everything, Automate Everything

Turn your call analytics into a powerhouse of business intelligence. Seamlessly integrate with 50+ platforms, automate workflows, and sync data across your entire tech stack in real-time.

🏢

Salesforce

Available
Real-time
Setup time
5 min

Enterprise CRM with call logging, lead scoring, and pipeline automation

Auto-create leads
Call activity logging
Custom field mapping
Opportunity tracking
🎯

HubSpot

Available
Real-time
Setup time
3 min

Complete customer platform with marketing automation and analytics

Contact enrichment
Deal progression
Email triggers
Marketing attribution
📊

Pipedrive

Available
Real-time
Setup time
4 min

Sales-focused CRM with visual pipeline and activity tracking

Activity sync
Deal updates
Custom fields
Pipeline automation
🔷

Microsoft Dynamics

Available
Real-time
Setup time
8 min

Enterprise business applications with deep analytics integration

Call records
Customer timeline
Business process flows
Power BI sync

Enterprise Integration Features

Advanced capabilities for large-scale deployments and complex business requirements

Enterprise Security

SOC 2 Type II compliance
End-to-end encryption
GDPR & CCPA compliance
Role-based access control

Real-time Sync

Sub-second data sync
Bi-directional updates
Conflict resolution
Batch processing

Custom Workflows

Visual workflow builder
Conditional logic
Multi-step automation
Error handling & retries

Ready to Connect Your Stack?

Start integrating your call analytics with your existing tools in minutes. Our integration experts are here to help with custom setups and enterprise deployments.

Ready to Get Started?

Get Your Custom AI Voice Agent Solution

Schedule a personalized demo and get a custom pricing proposal designed for your specific business needs.

Custom demo tailored to your needs
Personalized pricing proposal
Expert consultation included
24-hour response guarantee
Get Custom Demo & Pricing
No commitment required
Response in 24 hours
Expert consultation
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